If the product purchased on Joahbox.com arrived damaged or expired you can either return your order for a full refund or return it to be exchanged for something else. The same applies for wrongly shipped items. You can mail back your purchase for up to 60 days from the purchase date. The shipping costs will be refunded. The shipping must be done by regular mail. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.